Return and Refund Policy

At Hayes Kitchen, we strive for your complete satisfaction with your purchase. If you are not satisfied with your order, please review our refunds and return policy below.

1. Returns

• Eligibility: You may return items within 30 days of receipt for a full refund or exchange, provided they are unused, in their original packaging, and accompanied by a receipt or proof of purchase.
• Exclusions: Items that are personalized, custom-made, or on sale may not be eligible for return.

2. Return Process

• To initiate a return, please contact our customer service team at [email protected] Provide your order number and the reason for the return.
• We will guide you through the return process and provide a return authorization if applicable.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a  cash on delivery  will automatically be applied to your original payment method within a certain number of days, depending on your bank.

4. Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., wrong item sent).

5. Exchanges

• If you wish to exchange an item for a different size or color, please follow the return process above, and place a new order for the desired item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receipt, and we will assist you in resolving the issue promptly.

7. Contact Us
If you have any questions or concerns about our refunds and return policy, please reach out to us at [email protected].